We suggest you keep track of all communication with the business, including the proof of delivery of the cancellation form. Once you cancel your contract, the supplier will have 15 days to refund you the total amount. You can head over to the “ Problem with an online purchase?” section of our website to find various cancellation forms to send to the supplier (by mail, email, or fax) to inform them you are cancelling the distance sales contract. If you cancel your contract, the supplier has 15 days to refund the consumer the total amount.If there was no supply date, you can cancel the distance sales contract within 30 days from the date that the contract was entered into (the date of purchase).You are within your right to cancel if the goods/services are not delivered to you within 30 days of the supply date (expected day of delivery).Distance sales contracts are not entered into in person (usually online) and you don’t have the opportunity to inspect the goods before purchasing.Īccording to the Business Practices and Consumer Protection Act(BPCPA), you have rights when it comes to cancelling your contract when your goods do not arrive. When you buy something online, you may be entering into a distance sales contract. If going through the supplier was unsuccessful and your goods or services have still not arrived, there are some options that are available to you when it comes to cancelling your “contract”. For example, I recently bought a bathing suit online and it was a couple of weeks late because of a typhoon – in my opinion, this is completely understandable. There could be a reasonable explanation for a late delivery. We recommend contacting the supplier first. You’ve already paid for it, so what do you do now? Contact the supplier first You start to wonder if there’s been a mistake.
Have you ever ordered something online and as the delivery date approaches you find yourself constantly checking the front door, impatiently awaiting your package? Soon a couple of weeks pass and the panic starts to set in. However, the ease of shopping at home can come with its own set of problems. It’s quick, easy, and you don’t even need to leave your home to do it. In Legal services & complaint processes, Shopping & contracts on by Amanda :: Tags: Regulated by us, Distance sales contracts :: Comments (250)Ī lot of people see the benefits of online shopping.
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